Office Policies 

Annual Administrative Fee

Our office charges an administrative annual fee for patients. Please contact our office to discuss the best way for us to accommodate you and your family size.

Insurance Plans and Payment

We are contracted with most commercial PPO networks. We are contracted with Cedars Sinai Medical Group HMO, Regal Medical / Lakeside Medical HMO and Providence Medical Group HMO. If you have any questions regarding insurance network participation and if we are contracted with your plan, please call the office.

Co- payments are due at the time of your visit.

Scheduling

Appointments for physical exams and for sick visits are scheduled during business hours Monday through Friday. Our staff will try to make reminder calls 24 hours prior to your scheduled appointment. If you are unable to keep an appointment, please notify our office at least 24 hours prior to your appointment. Same day cancellations or “no shows” for physical exams are subject to a $60 cancellation fee.

Refills

For pharmacy refills, please have your pharmacy fax the request during office hours. Our fax number is (310) 652-2389. For controlled substances (ADHD medication), please allow at least 3 days for your medication to be refilled. These medications may require an appointment. 

Calling us with Questions

If you have a non-urgent question about your child, please call the office during regular office hours. We ask that you call after hours only for urgent matters that cannot wait until the next day. For urgent matters after hours, please dial our office number and you will be prompted to leave a message for the provider on call.
 

Hospital affiliation

Richard E. Miller MD, FAAP and Jennifer N. Ouchi MD, FAAP have privileges at Cedars Sinai Medical Center.

Billing Questions

If you have a question about your bill, please contact our billing
department at: (310)448-2693.


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West Tower Pediatrics